Edge
Review Response Playbook
Scripts by scenario, refund decision tree, and the prevention system behind it.
The Groomer’s Edge
The free tools show you the numbers. The Edge shows you what to do about them.
Unlock every Edge item →Solves“Someone posted that their cat was stressed and I panicked and over-apologised.”
WorthOne badly handled public review outlives the appointment by years. The response is the part you control.
What’s inside
- One response formula that applies to every review
- Scripts by scenario, including the ones you dread
- A decision tree for when to reply, when to take it offline, and when to leave it
- The prevention system that shrinks the pile you have to answer
Read the whole thing with the Edge.
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FreePack
Client Communication Starter Pack
Booking confirmations, reminders and follow-ups, ready to paste.
Solves“I rewrite the same three messages from scratch every single week.”
WorthGets the reminder sent every time instead of when you remember — and the reminder is what prevents the no-show.
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FreeScripts
Review Request Scripts
Word-for-word review asks, plus when to send them.
Solves“Asking for a review feels like begging, so I never ask.”
WorthReviews are the single strongest local-search signal a small salon controls, and the ask is free.
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EdgeScripts
Chain-Price Objection Playbook
Word for word, five variants, for when an owner compares you to PetSmart.
Solves“‘PetSmart does it for half that’ and I never have a good answer.”
WorthYou lose this booking at the counter or you keep it. The difference is whether the answer was ready before the question.
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