Edge
No-Show Playbook
Policy templates, deposit mechanics, scripts, and the math behind them.
The Groomer’s Edge
The free tools show you the numbers. The Edge shows you what to do about them.
Unlock every Edge item →Solves“A 10am no-show blows a hole in the day and I eat it every time.”
WorthAn empty chair is unrecoverable revenue. A deposit policy is the only thing that converts some of it back.
What’s inside
- The twelve-month cost of no-shows, in a table
- Three complete policy templates — standard, stricter, and tiered
- Deposit amounts by service type, and setup in common booking tools
- How to phase deposits in with existing clients without losing them
Read the whole thing with the Edge.
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Build the essentials into one package, then rotate seasonal add-ons so nothing reads as an upsell.
Solves“Add-ons feel like I’m squeezing people, so I never offer them.”
WorthThe add-on nobody offers is revenue already sitting in an appointment you’re already doing.
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Solves“I want the cat work but I can’t risk the dog book paying my rent.”
WorthCat appointments price higher per hour than small-dog work in most markets. The pilot is how you capture that without betting the business.
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Turning a dead shelf into stocked, priced margin.
Solves“I know retail should work but I don’t know what to even put on the shelf.”
WorthRetail margin lands on appointments you were already booking — it costs shelf space, not chair time.
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