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Edge

Membership Program Playbook

The tier, the pitch, and the cap that stops it quietly discounting your best clients.

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Solves“My slow months are brutal and my good clients already book anyway.”
WorthAn uncapped membership discounts the people who’d have paid full price. The cap is the part that makes it work.

What’s inside

  • Why you set the cap before you set the price
  • Where the slots come from, without cannibalising your best weeks
  • The pitch, plus the cancellation and pause policy in writing
  • How to tell whether it is working or just moving the same money around

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More playbooks

EdgeSystem

Add-On Revenue System

Build the essentials into one package, then rotate seasonal add-ons so nothing reads as an upsell.

Solves“Add-ons feel like I’m squeezing people, so I never offer them.”
WorthThe add-on nobody offers is revenue already sitting in an appointment you’re already doing.

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EdgePlaybook

Adding a Cat Service Line

The pilot structure and separation model for a dog salon taking on cats.

Solves“I want the cat work but I can’t risk the dog book paying my rent.”
WorthCat appointments price higher per hour than small-dog work in most markets. The pilot is how you capture that without betting the business.

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Adding Retail to Your Salon

Turning a dead shelf into stocked, priced margin.

Solves“I know retail should work but I don’t know what to even put on the shelf.”
WorthRetail margin lands on appointments you were already booking — it costs shelf space, not chair time.

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Membership Program Playbook | Cat Grooming Directory