Edge
Handling Incident Playbook
The 24-hour sequence, incident log, owner scripts, and rebook decision after a bite, an escape, or an injured cat.
The Groomer’s Edge
The free tools show you the numbers. The Edge shows you what to do about them.
Unlock every Edge item →Solves“A cat bit me and I know the first aid, but I have no idea what to say to the owner or whether to rebook.”
WorthA written record and a rehearsed script turn a bad afternoon into one that stays contained, instead of a lost client or an undocumented claim.
What’s inside
- The first-hour sequence that works for a bite, an escape, or a hurt cat
- A one-page incident log with the fields that matter
- Word-for-word owner scripts for each incident type
- A three-question rebook decision
- A four-week setup timeline
Read the whole thing with the Edge.
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